Privacy Policy

Last updated: date

This Privacy Policy informs you of the commitment of HealthMary Ltd (“HealthMary”, “we” or “us”) to protecting the privacy of your personal information that we collect through the HealthMary App.

Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details are as follows: (Privacy Contact)

In providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

This Privacy Policy may be amended, including with changes, additions and deletions, from time to time, in our sole discretion. Your continued use of our Website and App following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly.

1. Collection of personal information


We collect a variety of information for distinct purposes: to deliver our Service to you and facilitate your connection with the most suitable healthcare provider. Personal information which we may collect from you includes the following:

For Users


First name and last name


Contact details (email address and telephone number)


Date of birth




Details of your general practitioner and insurance

For Healthcare Providers:


First name and last name


Contact details (email address and telephone number)




Details of place of work




We may collect these personal data directly from you during the sign-up process on the HealthMary App.


If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.


If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.

2. Use and disclosure of personal information


Your personal information will be used for the following purposes:


to contact and communicate with you;


internal record keeping;


marketing and promotions;


conducting market research to better understand the needs of our users;


data analytics;

3. Disclosure of information


Disclosure of user information is solely intended to support the Service we are providing to our users. We may however disclose personal information to:


courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;


third parties, including agents or contractors, who assist us in providing information, products, services or direct marketing to you;


third parties to collect and process data (such third parties may store data outside of the UK);


Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.


If there is a change of control of our business, we reserve the right to transfer, to the extent permissible by law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.

4. Security and Storage of your data


The data we collect from you is stored on our servers based in the UK.

5. Your rights to correct and access


You have rights as per the applicable data protection laws. You have the right to access and request details of personal information that we hold about you; request that we rectify any incomplete or inaccurate personal data and request the deletion of your personal data from our databases.


If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please send an email requesting a change in your personal information. We will respond to any request within a reasonable time.

6. Links to third party websites


Our Website and App may contain links to third party websites.


Third party websites are not governed by our Privacy Policy and we do not have any control over third party websites. We are not responsible for the protection of any information which you provide whilst visiting such third party websites.

7. Cookies, web beacons and data analytics


We use cookies and similar tracking technologies to track activity and to improve and analyse our Service and we may:


log information in relation to your access and use of our Website and App;


use cookies and web beacons from time to time; [and


use Google Analytics and similar software and services to collect and process your data. Information about how Google uses your data is located at or any other URL which Google may provide from time to time.

8. Unsubscribe


Users will have ability to delete their accounts. To unsubscribe from our e-mail database, or opt out of communications, please send an email to

9. Complaints


If you have any complaints in relation to the collection, use or disclosure of your personal information, please send an email to us with details of the breach.


We aim to investigate and respond to your complaint within 20 business days. We will set out in our response the outcome of our investigations and if there has been a breach what actions we will take to remedy that breach.