Last updated: 30/08/2024

This Privacy Policy informs you of the commitment of HealthMary Ltd (“HealthMary”, “we”, or “us”) to protecting the privacy of your personal information that we collect through the HealthMary App.

Please read this Privacy Policy carefully. Should you have any questions or concerns, please feel free to contact us at: contact@healthmary.co.uk (Privacy Contact).

By providing us with personal information, you confirm that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

This Privacy Policy may be amended from time to time, with changes, additions, or deletions, at our sole discretion. Your continued use of our Website and App following any amendments indicates your acceptance of these changes. We encourage you to check this Privacy Policy regularly.

At HealthMary, we are deeply committed to protecting the privacy of all our users and health practitioners, regardless of gender identity, expression, or orientation. We understand that our users may have unique and sensitive health concerns, and we are dedicated to ensuring that their personal information is handled with the utmost care and confidentiality.

1. Collection and Use of Personal Information

1.1

We collect a variety of information for distinct purposes: to deliver our Service to you and facilitate your connection with the most suitable healthcare provider. Personal information which we may collect from you includes the following:

For Users:

• First name and last name
• Contact details (email address and telephone number)
• Year of Birth
• Sex (including any information regarding gender identity that you may choose to provide)
• Post Code
• Details of your general practitioner and insurance

For Healthcare Providers:

• First name and last name
• Contact details (email address and telephone number)
• Sex (including any information regarding gender identity that you may choose to provide)
• Details of place of work
• Qualifications
• Post Code
• Year of Birth

1.2

We collect and process personal information solely for the purpose of providing and improving our services. This information may include health data, demographic details, and other relevant information. We respect the privacy of all individuals, including those who identify as female, non-binary, or gender-nonconforming, and ensure that all data is collected and used in a manner that is sensitive to your identity.

1.3

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

1.4

If you provide us with third-party personal information, you warrant that you have obtained the third party’s consent to do so.

2. Gender Identity and Sensitive Information

2.1

We recognize that gender identity is a deeply personal aspect of your privacy. Any information related to your gender identity, health conditions, or other sensitive personal data will be protected with the highest level of security. We will never disclose this information to third parties without your explicit consent, except as required by law or to provide the services you have requested.

2.2

Your personal information will be used for the following purposes:

• To contact and communicate with you
• For internal record-keeping
• For marketing and promotional purposes
• For conducting market research to better understand the needs of our users
• For data analytics

3. Disclosure of Information

3.1

Disclosure of user information is solely intended to support the Service we are providing to our users. We may disclose personal information to:

• Courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• Third parties, including agents or contractors, who assist us in providing information, products, services, or direct marketing to you
• Third parties to collect and process data (such third parties may store data outside of the UK)

3.2

Where we disclose your personal information to third parties for these purposes, we will request that the third party adheres to this Privacy Policy regarding the handling of your personal information.

3.3

If there is a change of control of our business, we reserve the right to transfer, to the extent permissible by law, our user databases, together with any personal and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.

4. Security and Storage of Your Data

4.1

The data we collect from you is stored on our servers based in the UK. We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse.

5. User Control and Data Access

5.1

You have rights as per the applicable data protection laws. You have the right to access and request details of personal information that we hold about you, request that we rectify any incomplete or inaccurate personal data, and request the deletion of your personal data from our databases. We provide all users, regardless of their gender identity or expression, with clear and accessible tools to manage their privacy settings and control how their data is used.

5.2

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please send an email to contact@healthmary.co.uk requesting a change in your personal information. We will respond to any request within a reasonable time.

6. Non-Discrimination

6.1

HealthMary does not discriminate based on gender identity, expression, or orientation. We are committed to ensuring that all users feel safe and respected when using our platform. Any data you provide will be treated with equal care and respect, irrespective of your gender identity.

7. Commitment to Inclusivity

7.1

As part of our ongoing commitment to inclusivity, we continuously review and update our privacy practices to better serve the diverse needs of our community. We welcome feedback from all users to help us maintain an environment of respect and trust.

8. Links to Third-Party Websites

8.1

Our Website and App may contain links to third-party websites.

8.2

Third-party websites are not governed by our Privacy Policy, and we do not have any control over them. We are not responsible for the protection of any information you provide while visiting such third-party websites.

9. Cookies, Web Beacons, and Data Analytics

9.1

We use cookies and similar tracking technologies to track activity and to improve and analyze our Service. We may:

• Log information in relation to your access and use of our Website and App
• Use cookies and web beacons from time to time
• Use Google Analytics and similar software and services to collect and process your data. Information about how Google uses your data is located at www.google.com/policies/privacy/partners or any other URL which Google may provide from time to time.

10. Unsubscribe

10.1

Users have the ability to delete their accounts. To unsubscribe from our email database or opt out of communications, please send an email to contact@healthmary.co.uk.

10.2 

Users can permanently delete their App accounts. You can find Delete Account from the Profile section of The App

11. Complaints

11.1

If you have any complaints regarding the collection, use, or disclosure of your personal information, please send an email to us with details of the breach.

11.2

We aim to investigate and respond to your complaint as soon as possible and no longer than within 20 business days. We will outline in our response the outcome of our investigation, if a breach has occurred, the actions we will take to remedy that breach.